Terms of service

User Agreement

By accessing and using CelestielleBelle.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of our website and services related to purchasing Party & Evening Wear, Office Wear, Activewear, and Everyday Casual apparel.

You must be at least 18 years old to make purchases on our platform. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.

Limitation of Liability

CelestielleBelle.com and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services. This includes, but is not limited to:

  • Damages related to product descriptions or pricing errors
  • Delivery delays or failures beyond our reasonable control
  • Technical issues affecting website accessibility
  • Personal injury or property damage arising from product use

Our maximum liability to you for any claim shall not exceed the purchase price of the products in question.

Intellectual Property Protection

All content on CelestielleBelle.com, including but not limited to text, graphics, logos, images, product designs, and software, is the property of CelestielleBelle.com and protected by international copyright and trademark laws.

You may not:

  • Reproduce, distribute, or modify any content without explicit written permission
  • Use our brand name, logos, or product images for commercial purposes
  • Reverse engineer or attempt to extract source code from our website
  • Create derivative works based on our proprietary content

Refund Policy

We accept returns and provide refunds for items that meet the following conditions:

Return Eligibility

  • Items must be returned within 30 days of delivery
  • Products must be unused, unworn, and in original packaging with tags attached
  • Final sale items and customized products are not eligible for return
  • Return shipping costs are the responsibility of the customer

Refund Process

  • Refunds will be processed within 7-10 business days after we receive returned items
  • Original shipping fees are non-refundable
  • Refunds will be issued to the original payment method

To initiate a return, please contact our support team at [email protected] with your order details.

Dispute Resolution

In the event of any dispute or claim relating to our website or these Terms of Service, we strongly encourage you to first contact us directly at [email protected] to seek a resolution.

Formal Dispute Process

  • Parties agree to attempt informal resolution for at least 30 days before pursuing formal proceedings
  • Any disputes not resolved informally shall be settled through binding arbitration in accordance with international commercial arbitration rules
  • The arbitration shall take place in a mutually agreed neutral location
  • Each party shall bear its own arbitration costs and expenses

You agree to resolve any disputes on an individual basis and waive the right to participate in class actions.

General Provisions

These Terms of Service constitute the entire agreement between you and CelestielleBelle.com regarding our services. If any provision is found to be unenforceable, the remaining provisions will remain in full effect.

Our failure to enforce any right or provision shall not be considered a waiver of those rights. These terms are governed by the laws of the jurisdiction where our company is registered.

For any questions regarding these Terms of Service, please contact us at [email protected].