Privacy policy
At CelestielleBelle.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with international privacy regulations including GDPR and CCPA.
Information We Collect
We collect the following types of information:
- Personal Identification Information: Name, email address, shipping address, and phone number when you place an order
- Payment Information: Credit card details processed through secure payment gateways (we do not store full payment details)
- Technical Data: IP address, browser type, device information, and browsing behavior through cookies and similar technologies
- Communication Data: Correspondence when you contact our customer support
How We Use Your Information
Your data is used for the following purposes:
- Processing and fulfilling your orders for Party & Evening Wear, Office Wear, Activewear, and Everyday Casual clothing
- Providing customer support and responding to inquiries
- Improving our website functionality and user experience
- Sending order confirmations, shipping notifications, and necessary service updates
- Preventing fraud and ensuring website security
- Complying with legal obligations
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data with:
- Service Providers: Shipping carriers, payment processors, and IT service providers who assist in website operations
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
All third-party providers are contractually obligated to protect your data and use it only for the services they provide.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL encryption for all data transmissions
- Secure servers with restricted access
- Regular security assessments and monitoring
- Employee training on data protection protocols
Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and tax obligations
- Resolve disputes and enforce our agreements
Typically, we retain order information for 7 years for tax purposes and customer service data for 3 years after your last interaction.
Your Privacy Rights
Under GDPR, CCPA, and other privacy laws, you have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Restrict or object to processing of your data
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
International Data Transfers
As an international e-commerce platform, your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws through appropriate safeguards like Standard Contractual Clauses.
Children's Privacy
CelestielleBelle.com does not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.
Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].