Refund policy

Refund Policy

At CelestielleBelle.com, we strive to ensure your complete satisfaction with every purchase. This policy outlines the terms and conditions for returns and refunds for all product categories: Party & Evening Wear, Office Wear, Activewear, and Everyday Casual.

Eligibility Criteria

  • Items must be returned within 30 days of delivery
  • Products must be unused, unworn, and in original condition with all tags attached
  • Original packaging must be intact and included with the return
  • Proof of purchase (order number) is required

Non-Refundable Items

  • Items marked as "final sale" or "clearance"
  • Products that have been worn, washed, or altered
  • Items without original tags or packaging
  • Personalized or custom-made products

Return Process

  1. Contact our customer service team at [email protected] to initiate your return
  2. Include your order number and reason for return in your email
  3. You will receive return instructions and a return authorization number
  4. Package your items securely and include the return authorization form
  5. Ship your return to the address provided in your instructions

Refund Processing

  • Refunds will be processed within 5-7 business days after we receive your return
  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive an email confirmation once your refund has been processed

Exchanges

We currently offer exchanges for size or color variations, subject to availability. Please indicate your preferred exchange item when contacting our support team.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damaged item and your order details. We will arrange for a replacement or full refund, including return shipping costs.

Need Assistance?

For any questions regarding our refund policy or return process, please contact our customer service team at [email protected]. We typically respond within 24-48 hours during business days.