Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's delivery status.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] with your order number.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (5-7 business days) for $4.99, express shipping (2-3 business days) for $12.99, and free shipping on orders over $75.
Do you ship internationally?
Currently, we ship within the United States only. We are working to expand our international shipping options in the future.
What should I do if my package is lost or damaged?
Please contact us immediately at [email protected] with your order number and details about the issue. We will assist you in resolving the matter promptly.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items with original tags attached. Items must be in original condition with all packaging.
How do I initiate a return or exchange?
Please email us at [email protected] with your order number and the items you wish to return or exchange. We will provide you with return instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method.
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements with our size chart for the best fit.
Are your products true to size?
Our products generally run true to size. However, we recommend checking individual product reviews and the specific size chart for each item, as fit may vary between styles.
Do you offer plus sizes?
Yes, we offer an extended size range for many of our styles. Please check individual product pages for available sizes.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST. Emails received outside these hours will be addressed the next business day.
If you cannot find the answer to your question here, please don't hesitate to contact us at [email protected]. We're here to help!